8008MC – CUSTOMER SERVICES ADMINISTRATOR

Burgess Hill
Posted 2 months ago

Job Reference: 8008MC
Job Title: Customer Services Administrator
Location: Burgess Hill
Salary: £16,000 – £20,000 per year +
Our client are looking for a highly organised person who has great customer service and computer skills to become part of the office team in Burgess Hill. This is an interesting and varied role offering good progression potential for the right candidate in an expanding company.
Job Description
The role is a mixture of customer services, client services and production administration.
Customer Services – 20%
Dealing with customer enquiries by phone and email, responding to them promptly or forwarding to the relevant person.
Handling returned items and seeing the process through to ensure complete customer satisfaction.
Contacting customers if there is a delay to their delivery and keeping them updated
Working with the courier company to communicate information to customers and chase/reorganise deliveries
Client Services – 50%
Liaising with companies and dealing with any queries and quotes for new products or repeat orders.
Managing each job from briefing and quoting, through sampling and production to delivery and invoicing.
Supporting the Director with new business prospects, marketing and tenders.
Production – 30%
Working with the purchasing manager to order stock required and manage production schedule.
Scheduling production staff depending on demand, producing daily production lists and organising the stock ready for production, assisting with any production issues, monitoring productivity and approving timesheet.
Keeping a check of the stock on site and adding stock to the system or removing it as required.
Monday – Friday. 09.00-17.00
Parking
Salary £16000 – £20000 dependent on experience. Plus Company bonus and private medical cover.

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