Job Title: Customer Services / Account Manager
Job Reference: 9076MC
Salary: £27,450 – £30,881 per year + fantastic benefits package
We are delighted to be recruiting for a long term client of ours who are an established on-line retailer with a fantastic product.
The role of the Customer Services/Account Manager is to manage a portfolio of trade and retail customers throughout the buying lifecycle, from initial enquiry through to delivery of a completed order. This will include helping customers to choose the most appropriate products, providing written and telephone quotations, confirming detailed order requirements, liaising with suppliers and carriers, and ensuring the customer gets the right product on time, every time. No cold calling involved.
Working days/hours are Monday – Friday 38 hours per week, with one morning every four Saturdays, with a requirement to provide cover as needed.
You should have a passion for sales and customer service. Being able to work quickly and accurately is important, especially under pressure. You must be able to solve problems and react to a fast-changing environment as well as being able to maintain professional relationships not only with customers, but also with suppliers and colleagues. Good written and verbal skills are important as well as a strong work ethic and computer literacy.
Fantastic benefits package and a really nice organisation to work for.