Customer Service Executive

Permanent
Burgess Hill
Posted 4 months ago

Customer Service Executive

Burgess Hill

Salary: £21,000 – £26,000 per year + bonus

Job Reference: JMH/1939


To join small busy team supporting a wide range of customers covering all reactive customer enquiries:

  • Ensuring that customer needs are met, including but not limited to preparing quotations, updating price-lists, providing product information, updating systems and website settings sending requested reports and providing innovative service solutions where appropriate.
  • Providing aftersales care including but not limited to obtaining PODs, providing updates on orders, liaising with our courier for in-transit queries, booking in of returns and raising credits.
  • Delivering excellent customer experience with every interaction.
  • Answering incoming calls and dealing with the enquiry or directing to the appropriate department.
  • Providing feedback to Customer Excellence Manager on any process improvements.
  • Competent level of excel and systems processing.

Key Skills:

  • Ability to multitask and prioritise appropriately
  • Ability to take responsibility for own workload, whilst working as a team and offering support to colleagues during busy periods
  • Experience interacting with customers from a variety of Industries
  • Ability to interact at all levels over the phone and in email
  • Problem solving skills
  • Good level of proficiency with Microsoft
  • Ability to learn new skills fast, using IT systems
  • Ability to understand the processes applied throughout the company
  • Car owner driver

Salary £21k to £26K plus bonus scheme

Hours 8am to 5pm – 1 hour lunch 20 days holiday plus statutory days excellent benefits package


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Job Features

Job CategoryCustomer Service

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