IT Support Engineer

Permanent
Haywards Heath
Posted 4 months ago

IT Support Engineer

JMH/1929
Haywards Heath
Salary: £30,000 – £31,000 per year +


Required for our long established Manufacturing and Supply organisation

Salary Circa £30K – 40 Hour week Monday to Friday

  • Basic skills in network technologies, VDI and servers (Windows server) are essential.
  • Proficient knowledge and experience with CRM systems would be preferable
  • Technical appreciation of technology in some or all of the following: Microsoft Communications including Outlook, Office Windows 7,8,10; Citrix VDI
  • High organisational skills and ability to manage several projects at the same time
  • Strong communication skills
  • Strong mathematical aptitude
  • Team player with high level of dedication
  • Have exceptional ability to quickly identify and resolve technical issues.
  • A self-starter with ability to work on their own initiative.
  • Ability to multi task & prioritise.
  • Must be detail oriented and self-motivated.
  • Be a driven individual with a passion for technology and a keen interest to learn.Log and manage internal ticketing systems, respond to incidents/requests, update tasks, assign jobs.
  • Manage Salesforce/CRM systems, responding to incidents/requests, update systems and work with external supplier.
  • Escalate jobs where greater knowledge is required (internally or through network of external partners)
  • Offer desk-side / remote assistance, investigation and resolution.
  • Reporting services, amendment and creation of tailor-made reports.
  • On and off-site site support including bespoke project work
  • Provide cover for periods of absence
  • Work in partnership with all other departments
  • Test and support new and existing 3rd party software
  • Provide user training both remotely and face to face 

    Car owner driver occasional travel to group sites


We’re advertising this job in our capacity as a recruitment business,  as such we have lots of jobs in and around the area.   Please visit our job listings here to view and apply for live jobs

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Job Features

Job CategoryIT, Software, Support

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