Training / Admin Co-ordinator – Cuckfield
£19.5K to £21K – hours Monday to Friday 9am to 5.30. (parking on site)
Working closely with the Training Manager & Client Services Team, you will liaise with customers to book in their training and coaching sessions.
- Customer Service and Administration
- Answer & deal with general telephone enquiries.
- Liaise with clients to book in their training and coaching sessions.
- Provide clients with training confirmations each time a session is booked.
- Manage a number of diaries for who trainers are employed by Hands Free Computing or who are subcontracted by Hands Free Computing.
- Book training effectively to ensure that trainers are utilised in the best and most cost-effective way.
- Maintain accurate records of all customer related activity.
- Provide training related data to the Training Manager as and when required.
- Administer training material to the Training Team as and when required.
Process Development & Market Awareness
Identify and report on opportunities for improving existing processes
Maintain an up to date, detailed knowledge of the products and services available from Hands Free Computing. Ensure you communicate our competitive advantages to clients where appropriate.
Good teamwork is important to our client. You may therefore be required from time to time to complete other duties not specified.
- Ability to build good rapport with clients
- Excellent verbal and written communication
- Ability to communicate at all levels within any given organisation
- Excellent time management
- Excellent planning and organising
- Good team player
- Able to work on own initiative and ability to work to set targets
- IT literacy
- Understanding of the geography of the UK
- Diary management experience
- Experience of working with disability
- Knowledge of the assistive technology sector
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|Job Category||Administration, Training|